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FREQUENTLY ASKED QUESTIONS

Q) Can you help me on style?

A) Of course. Stylist advice on how to wear a garment or to help you choose what item is most suitable is available 24x7. Please message us via our live chat feature, email us, social media, text or whatsapp

Q) I can’t see something in my size?

A) We are proud that ALL of our Faux Fur styles are available in ALL sizes. If you visit our Size Guide page you will see a break down of UK versus worldwide sizes. Alternatively we can also make a furry BESPOKE to you. For Ready to Wear ( Non Furs) We list the sizes available with each product, however if you still cant see the item size you want please message us and where possible we will have the item made for you.

Q) I cant find this on your website

A) All of our luxury pieces can be found on our luxe online boutique www.amocouture.co.uk. If you can’t see your chosen product regrettably this garment may have sold out or be a discontinued style. Please always contact us and we will use our best endeavours to assist your requirement.

Q) Is ALL of your fur Faux Fur?

A) Absolutely we run a NO real fur policy. ALL of our furs are 100% synthetic.

Q) I want a discount

A) From time to time we offer our VIP customers and social media followers rewards in the form of discount. Please follow our social media pages to keep ahead of special incentives ( see home page of our website to link through)

Q) I missed your social media discount

A) We are sorry that you missed the opportunity of saving on premium brand AMO Couture. Our next promotion will be emailed out to our VIP members posted on our Instagram Feed, Facebook timeline

Q) Where are garments made?

A) All of our luxe limited edition collections are designed and made in England by our specialist team or for main fur lines and ready to wear in one of our factories.

Q) What will go with this?

A) Please message our Stylist Teams 24x 7 who will be happy to help you choose your perfect AMo Couture item,

Q) I can’t log in to my account?

A) Apologies you are experiencing difficulties with our luxe online boutique. For help desk please contact us via our live chat, contact form or email us. Please note Registration and log in for website account users is CASE SENSITIVE. You can also purchase AMO Couture as a guest user.

Q) The promotional code is not working?

A) All promotions we run as a brand are time responsive. Unfortunately if the code is not working the time frame for the discount has ended. Please follow our social media or join us as a VIP for future promotions. If the code isn’t working and social media indicates it should be please email us This email address is being protected from spambots. You need JavaScript enabled to view it.

Q) When / what is your next promotion?

A) All of our discounts are advertised at the discretion of AMO Couture. Please follow our social media accounts and or join our VIP Members.

Q) I want this it’s not on your site?

A) Regrettably if the product is not showing on our website the item may have been sold. Please contact us for more information. Where possible we will make the garment for you.

Q) Cash on delivery – Can I pay this way?

A) ALL payment transactions are via our secure, encrypted payment system on www.amocouture.co.uk We do NOT accept payment on delivery, all payments are online via our encrypted payment gateway. If you do not have a credit or debit card please email us to arrange for an invoice to populate a bank transfer. Also, we can take payment via the telephone please email us if you wish to pay this way. This email address is being protected from spambots. You need JavaScript enabled to view it.

Q) What are the delivery costs?

A) Shipping varies depending on which region/ country we are shipping to. We work with third party leading courier networks on ensuring you have the fastest more economical delivery service. On ordering you will be notified of your order, then on dispatch you receive an automated email with your delivery carrier and tracking number.

All UK ( England, Scotland, Wales. Northern Ireland) shipping fees are either:

(i) £10.79 (including VAT) for Express 2-3 day delivery
(ii) £7.19 (Including VAT) for our slower UK delivery service with DPD or HERMES which can take up to 5-7 WORKING Days

FOR UK SATURDAY DELIVERY THERE ARE ADDITIONAL CHARGES BY OUR CARRIERS. Please enquire on Booking.

EUROPE (Includes Ireland):
We have a flat rate charge of £16.99 for a 4-6 working day service.
For EXPRESS please email us This email address is being protected from spambots. You need JavaScript enabled to view it.

REST OF WORLD:
£29.50 as a flat rate charge.
For EXPRESS please email us This email address is being protected from spambots. You need JavaScript enabled to view it.

These prices are based on the purchase maximum of 2 items, as shipping is calculated on WEIGHT. Please note if you order MULTIPLE ITEMS and we are shipping to Europe or Rest of the World, you may incur additional costs, which will be advised on email by our dispatch team.

Q) What couriers do you use?

A) We work with ALL courier networks within the UK and Worldwide to ensure you get the very best service of carriage.

 

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